Cookies

Where the policy applies

This policy applies to trustmade.dk and mit.trustmade.dk - It covers cookies and similar technologies that store information on or access information from your device, for example local storage and pixels. Trustmade ApS, CVR 40320458, Helsingørvej 4, 7100 Vejle, is responsible for our use of these technologies. Contact: kontakt@trustmade.dk and +45 69 16 41 64.

Necessary and optional technologies

Technically necessary technologies may be used without consent when they are strictly necessary for communication or to provide a service you have explicitly requested. This may include features for logging in, secure sessions, and storing your cookie choices. They must not be extended to statistics or marketing without the necessary consent.

Statistics are used to understand visits and use of the services. Marketing is used, for example, to measure campaigns and target ads. These optional technologies are only activated after your prior consent to the relevant purpose. Ordinary use of the website does not constitute consent.

Google Analytics and Meta/Facebook pixels must, if used, be included in the specific overview and managed by the relevant consent choices. Statistics and marketing must be selectable separately. A payment provider's cookies are assessed based on their specific purpose; the entire provider's use of cookies is not automatically necessary.

Your choice and withdrawal

You must have a clear option to reject optional technologies and continue using the features that do not require them. Consent choices must not be pre-ticked. We store the necessary documentation of your choice and request new consent when required, for example for new purposes.

You can change or withdraw your consent as easily as you gave it, via "Cookie Settings". Withdrawal stops future optional storage and access. We handle existing identifiers to the extent that we can, and you can also delete cookies in your browser. Browser deletion does not replace our obligation to respect your choice.

How we transfer personal information

Under certain circumstances, we may transfer your personal information to third parties for purposes related to contract performance, legitimate purposes, and other reasons in accordance with this personal data protection policy. Such circumstances may include:

  • With suppliers or other third parties that perform services on our behalf (e.g., IT administration, payment processing, data analysis, customer support, cloud storage, preparation, and shipping).
  • With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own personal data protection notices.
  • When you direct, request, or otherwise consent to us transferring certain information to third parties, for example to send you products, or through your use of social media widgets or login integrations with your consent.
  • With our affiliates or otherwise within our corporate group, within our legitimate interest in conducting a successful business.
  • In connection with a business transaction, e.g., a merger or bankruptcy, to comply with all applicable legal obligations (including responding to summons, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.

We transfer the following categories of personal information and sensitive personal information about users for the purposes stated above in “How we collect and use your personal information” and “How we transfer personal information”:

Category

Categories of recipients
  • Identifiers, e.g., primary contact information and certain order and account information
  • Commercial information, e.g., order information, shopping information, and customer support information
  • Internet or other similar network activity, e.g., usage data
  • Geolocation data, e.g., locations determined by an IP address or other technical means
  • Suppliers and third parties that perform services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support partners, and data analysis providers)
  • Business and marketing partners
  • Affiliates

We do not use or transfer sensitive personal information without your consent or for the purpose of deriving characteristics about you.

Third-party websites and links

Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you must review their personal data protection policies and other terms and conditions. We do not warrant and are not responsible for the data protection or security of such websites, including the accuracy, completeness, or reliability of information found on these websites. Information you provide in public or semi-public locations, including information you share on third-party social networking platforms, may also be viewed by other users of the services and/or users of these third-party platforms without limitations as to our or a third party's use of it. Our inclusion of such links does not in itself constitute an endorsement of the content on such platforms or of their owners or operators, except as stated on the services.

Children's data

The services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you can contact us using the contact information below to request that it be deleted.

As of the effective date of this personal data protection policy, we have no actual knowledge that we “share” or “sell” (as these terms are defined in applicable law) personal information about individuals under 16 years of age.

Security and storage of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “absolute security.“ Furthermore, all information you send to us may not be secure while it is in transit. We recommend that you do not use insecure channels to transmit sensitive or confidential information to us.

How long we store your personal information depends on various factors, e.g., whether we need the information to maintain your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Personal information and embedded widgets

Processing of personal information for consent-based statistics and marketing is based on GDPR Article 6(1)(a). Necessary operations and security may, depending on the activity, be based on Article 6(1)(b) or (f). The privacy policy describes recipients, transfers, and your rights.

An opt-out must not be bypassed through other technologies for the same optional purpose. Embedded Trustmade widgets must be able to be used in a way that respects the choices of visitors to the website where the widget is displayed. Responsibility and data sharing for the specific widget must be clarified with the website owner. 

Your rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, they may only apply under certain circumstances, and in some cases we may be permitted by law to reject your request.

  • Right of access: You may have the right to request access to personal information we have about you, including details regarding the ways in which we use and share your information.
  • Right to erasure: You may have the right to request that we delete personal information we store about you.
  • Right to rectification: You may have the right to request that we correct inaccurate personal information we store about you.
  • Right to data portability: You may have the right to receive a copy of the personal information we have about you, and to request that we transfer it to a third party under certain circumstances and subject to certain exceptions.
  • Restriction of processing: You may have the right to request that we stop or restrict our processing of personal information.
  • Withdrawal of consent: Where we rely on consent to process your personal data, you may have the right to withdraw this consent.
  • Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by replying directly to our refusal.
  • Management of communication preferences: We may send you marketing-related emails, and you can opt out of receiving these at any time by using the unsubscribe function provided in our emails to you. If you opt out, we can still send you non-marketing-related emails, such as emails about your account or orders you have placed.

You can exercise any of these rights as specified on our website or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before we can provide a meaningful response to your request. In accordance with applicable laws, you may appoint an authorised agent to submit requests on your behalf to exercise your rights. Before we accept such a request from an agent, we require the agent to provide evidence that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal data, you should contact us using the contact details below. If you are not satisfied with our response to your complaint, you may, depending on where you live, have the right to appeal our decision by contacting us using the contact details provided below, or by submitting your complaint to your local data protection authority. As far as the EEA is concerned, you can find a list of the relevant data protection supervisory authorities here.

International users

Please note that we may transfer, store, and process your personal data outside the country in which you live. Your personal data is also processed by personnel, third-party service providers, and partners in these countries.

If we transfer your personal data outside Europe, we will use recognised transfer mechanisms, such as the European Commission's standard contractual clauses or equivalent contracts issued by the relevant competent authority in the United Kingdom, as appropriate, unless the data transfer is to a country that has been assessed as providing an adequate level of protection.

Contact

If you have questions about our personal data protection practices or this policy, or if you would like to exercise any of the rights available to you, you can call or email us at kontakt@trustmade.dk or contact us by phone at 69 164 164 or by letter at Helsingørvej 4, 7100 Vejle.

In accordance with applicable data protection laws, and unless expressly stated otherwise, we are the data controller for your personal data.